You will be logged out in
Personal Solutions
Business Solutions
About Innovis
Contact Us
Home > Privacy > Privacy Policy Privacy Policy

Effective Date: February 22, 2022

Scope of this Policy

Innovis Data Solutions, Inc. has created this privacy policy in order to describe how we collect, use, maintain, share, and protect your personal information when you use our website,

This privacy policy applies to information collected when you visit our website. It does not apply to information collected in any other way, including information collected offline. This privacy policy is not a contract and does not create any legal rights or obligations.

Children's Privacy

Our website is not directed at children under the age of 13. If you are a parent or legal guardian of a minor and want to request the minor’s Innovis Credit Report, please visit our Learning Center to learn more.

Changes to this Policy

We may revise this privacy policy from time to time. If we do, we will post the revised version here. You should periodically check here for the most up-to-date version of this privacy policy.

Information Automatically Collected

When you visit our website, we may automatically collect and store general Internet data, including your internet protocol (IP) address, device ID, domain name, browser type, date and time of access, which of our web pages you visited, the referring Uniform Resource Locator (URL), and how long you spend on each page. Your IP address is linked with the personal information that you provide on our website. We use this information for a number of purposes, such as investigating security incidents, running analytics to understand usage, and for compliance with security standards.

We also collect the following information and share it with our vendor for information security and fraud detection and prevention purposes:

Endpoint Device Characteristics
  • Accept headers;
  • Plugin details;
  • Cookie value (specific first party cookie);
  • Flash settings;
  • HTML5 settings;
  • Referrer headers;
  • Screen resolution details;
  • System fonts;
  • Time zone;
  • User agent;
  • WebGL settings;
  • XFF headers.
Endpoint Device Interactions
  • Length of text field inputs;
  • Location of mouse pointer within the browser window;
  • Modifier key details (e.g. CTRL, SHIFT);
  • Timing and identification of focus and blur events;
  • Timing and location of mouse clicks;
  • Timing and location of touch events;
  • Timing between keystrokes;
  • Window scroll position.
Application Level Data
  • Endpoint device characteristics noted above;
  • Endpoint device interactions noted above;
  • Application placement (e.g. login, transfer, checkout, etc.);
  • Custom application and/or business data to be considered in the risk model.

Personal Information

You may elect to share personal information with us by filling out the information on our Request Product Information page, such as name, email address, phone number, and any other personal information you choose to provide. We use information you send to us through the Request Product Information page to respond to your inquiries or comments.

If you are creating an Innovis Personal Account, submitting a Fraud & Active Duty Alert, ordering an Innovis Credit Report, or requesting a Security Freeze through our site, you may elect to provide personal information, such as your name, email address, phone number, address, date of birth, and Social Security Number in order for us to process your request.

If you order your Innovis Credit Report, you can create a personal account which will allow you to initiate a dispute on your report if you believe information is incomplete or inaccurate. By doing so, when you log in, you have the option of providing us with additional information during the online dispute which may be of a personal nature. Personal information you provide to us during the dispute process may be incorporated into our database and used on future reports. The additional information you provide to us is within your discretion and will be used for the purpose of investigating your dispute. Within different sections of this website, Innovis will invoke an authentication process to confirm your identity. Within the authentication process, we may ask you to select a phone number to send a passcode. We use your name and phone number to detect possible fraudulent activity. Your phone number will be sent to Innovis vendors to determine whether the phone number or service has been recently manipulated, which prevents hackers from using your phone number to gain access to your account. Additionally, your phone number will be sent to a vendor that will deliver the passcode to your phone. Passcode delivery vendors have locations in the United States, England, Sweden, and the Netherlands, where your number will be stored at one of the locations for no more than 90 days. In order to prevent fraudulent activity, your name and phone number captured during this authentication process are used to alert Innovis or its customers of frequent passcode requests to the same phone number and other patterns of a suspicious nature. This also helps protect you from identity thieves attempting to open or gain access to several accounts in your name.

Google Analytics

We use a tool called "Google Analytics" to collect information about use of this site, including IP address, geolocation, language, the domain from which you came, and browser type. Google Analytics uses cookies and similar technologies to collect information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We do not combine the information collected through the use of Google Analytics with personal information you provide. For information on how Google Analytics uses data and how to control information sent to Google, visit

We use the information we get from Google Analytics to understand how our website is used and make improvements.


We use cookies to collect website usage data, to improve the site and our services, as well as your experience with the site. Cookies are pieces of information generated by a web server and stored in your computer. Innovis uses session and persistent cookies. A session cookie enables certain features of the site, like browsing through different pages on our site without having to log into each page. A persistent cookie stays on your computer until you delete it manually or your browser deletes it based on the duration period contained within the persistent cookie's file. Innovis uses a persistent cookie to remember you as part of an optional "Remember this device" feature. Your participation in this feature is under your control. You can control cookies through your browser settings and other tools.

Third-Party Links and Websites

You may be able to access third-party sites by clicking on hyperlinks from within our site. We are not responsible for the privacy policies or practices of any third-party sites, and if you visit those websites, we encourage you to review their respective privacy policies.

Choice and Online Tracking

As a user of our website, you control the personal information you send to us when using the services provided on our website.

Innovis does not track your online activities over time and across third party websites. However, other third parties may be conducting online tracking on our site. To learn more about the choices you have regarding online tracking, please visit these sites:

Information Sharing and Disclosure

When you initiate a dispute regarding your Innovis Credit Report, we may disclose the information you provide to the entity that provided the disputed data and as permitted under the Fair Credit Reporting Act.

Otherwise, we don’t intend to share your information with third parties. However, we may disclose your information in the following scenarios:

  • When required by law, subpoena or other legal process, when pertinent to judicial or governmental investigations or proceedings, or when necessary to protect our rights;
  • When necessary to investigate, take action, or prevent suspected or actual illegal activities, fraud, or potential threats to safety or personal physical safety; and
  • If our company or our assets are acquired or purchased by another company, that company will assume responsibility for the information collected through the website.

Access and Correction of Personal Information and Closing Your Account

You may access and update personal information you have provided through our website or request that we close your personal account by contacting Innovis Consumer Assistance at the address or telephone number listed below.

Attn: Consumer Assistance
P.O. Box 530088
Atlanta, GA 30353-0088
Phone: 1-800-540-2505

Security and Confidentiality

Innovis strives to protect personal information that we collect, maintain, and disclose through the use of reasonable administrative, physical, and technical safeguards. Personal information submitted online is transmitted through transport layer security (TLS), which is a protocol for establishing a secure connection for transmission. Our security program is designed to: (1) ensure the security and confidentiality of personal information, (2) protect against any anticipated threats or hazards to the security or integrity of the information, and (3) protect against unauthorized access, alteration and unlawful disclosure of the information.

In the course of business, Innovis may collect or ask that you disclose your Social Security Number. Innovis protects the confidentiality of personal information we collect, including Social Security Numbers. Accordingly, we prohibit the unlawful disclosure of personal information, including Social Security Numbers, and limit access to same. We dispose of such information by taking reasonable measures to protect against unauthorized access to or use of the information.

Point of Contact

If you have any questions or comments about Innovis’ privacy policy or our privacy practices, please contact us at:

Attn: Privacy Officer
250 E. Broad Street, Suite 2100
Columbus, OH 43215
Phone: 1-855-871-3076

Note regarding Nevada law Chapter 603A of NRS: Innovis does not sell personal information, and for that reason, cannot process requests to opt out of the sale of personal information.