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Home > Passcode Service Terms & Conditions Passcode Service Terms & Conditions


Innovis provides SMS-based authentication of guests. Each time you request a text message identification code, an authentication message with a unique passcode will be sent to your mobile phone. By authorizing Innovis to send a passcode to your mobile phone, you agree to be bound by these terms and conditions and represent and warrant that you have the right, authority, and capacity to enter into this agreement. We may amend these terms, and modify or cancel the passcode service or any of its features without notice. Using this passcode service is not a guarantee that you will receive text messages from us, and neither Innovis nor your mobile carrier is liable for delayed or undelivered messages.

You agree to provide Innovis with a valid mobile number and agree that each time you request an SMS identification code Innovis may send you a one-time passcode message to your mobile number through your wireless provider.


Messages from Innovis’s passcode service are one-time passcode messages used to authenticate you in a financial, business, or other transaction. Unless you are engaged in a transaction in the future that requires authentication from us and you consent to receive a subsequent passcode message, you will not receive further messages from our service.


Although Innovis does not charge you a fee for these messages, message and data rates from your mobile carrier may apply if the message is not identified as free AND delivered by one of the following phone service providers: Verizon Wireless, T-Mobile, MetroPCS, Sprint, Boost, Virgin Mobile, and AT&T. You are responsible for any applicable charges. Contact your mobile service provider for details on specific fees and charges that may apply.

Need assistance?

Call 800-809-0578. If you received a text message from our passcode service, you can also text the word “HELP” to the 5 or 6 digit short code number from which you received a passcode on your mobile phone. To stop receiving text messages on your mobile phone from Innovis, text the word “STOP”.


Innovis respects your right to privacy. You can view our privacy policy here.